With a firm base in Delaware and a strategically located warehouse in New Jersey, Galdi Inc. is a critical support hub for our clients across the Americas, ensuring premium service for filling packaging, automatic filling, and package manufacturing systems.
Our U.S.-based team supports Galdi customers in regions such as Canada, the Caribbean, Central and South America, offering seamless maintenance and spare parts solutions. Combining a highly skilled local team and efficient logistics ensures that Galdi customers receive top-quality service and rapid support across a broad geographic area.
A local team dedicated to excellence
Galdi Inc.’s Service Business Unit (SBU), established in Delaware in 2015, has been pivotal in serving a growing customer base across the Americas. Under the leadership of Christopher Radford, our Technical Operational Manager, the team has expanded significantly in recent years, with continued plans for future growth.
To ensure exceptional service quality, every Galdi After-Sales technician undergoes rigorous training and boasts:
- Comprehensive training at Galdi’s Italian headquarters
- Extensive hands-on experience in specialized fields such as maintenance, customer support, and spare parts management
- Proficiency in English and Spanish, ensuring clear communication across multiple regions
Strategic advantages of Galdi’s U.S. Support Team
Galdi’s local presence in the U.S. allows us to provide several key competitive advantages, particularly in the filling packaging and package manufacturing industries:
- US-based support: unlike many other companies, Galdi has increased resources dedicated to the Americas. With a local team in place, we guarantee rapid response times for after-sales services, including maintenance and spare parts delivery.
- Efficient spare parts warehouse: our New Jersey warehouse ensures constant availability of essential components for automatic filling and filling packaging systems. This local resource guarantees faster turnaround times, reducing downtime for our customers’ operations.
- Advanced digital and remote assistance: Galdi’s filling packaging machines are equipped with smart systems to provide:
- Autonomous management of production and maintenance by operators
- Real-time video and remote technical assistance
- Faster problem resolution by analyzing collected machine data
- Automatic or remote configuration of new components, streamlining the process of upgrading equipment
Efficient spare parts management
Managing spare parts efficiently is critical to minimizing downtime and ensuring smooth operations. Galdi’s spare parts management system, supported by our New Jersey warehouse, ensures that our customers have access to a wide range of components with rapid delivery times. Key features include:
- The Galdi e-Portal: a digital platform providing access to 3D drawings, inventory levels, order history, and lead times. This intuitive interface allows customers to select the right part easily, track their orders, and anticipate when deliveries will arrive.
- Local Stock: our U.S. warehouse maintains a large stock of spare parts, ensuring quick shipments and reducing the risk of operational disruptions.
Trusted by leading companies across the Americas
Galdi’s reputation as a trusted partner in filling packaging and automatic filling solutions is evidenced by our partnerships with major companies across North, Central, and South America. Some of our esteemed customers include:
- United States: Cumberland Dairy (New Jersey), The Kroger (Colorado), Clover Sonoma (California)
- Central America: Grupo Lala (Mexico), La Salud (El Salvador), Groupe Antilles-Glaces (Guadalupe)
- South America: Vital Jugos / Guallarauco (Chile), Solam (French Guiana)
Our systems serve a variety of sectors, from dairy products and liquid egg to plant-based beverages and fruit juices, all supported by Galdi’s reliable and innovative technology.
A Focus on innovation
At the core of Galdi’s filling packaging solutions is innovation. Over the years, we have collaborated with research institutions and universities to stay at the forefront of emerging technologies. Our cutting-edge research has yielded advanced systems such as MaSH, our proprietary monitoring platform, and next-generation packaging machines like the RG280 and RG80.
These developments, along with our commitment to predictive quality, anomaly detection, virtualisation, and cybersecurity, ensure that Galdi continues to lead in the automatic filling and package manufacturing industries.
